Front Desk Lead & Patient Access Specialist

NYU Langone Hospitals; New York, Northern (NY, KY); Hybrid; USD 56,000 - 68,000; Full time

Job summary

NYU Langone Health seeks a Secretary II-Intake/Sched for the Manhattan Neurology clinic. You will greet patients, answer calls, schedule appointments, and perform intake tasks including registration and payments.

As a front desk lead, you will train new staff and support onboarding, maintain scheduling templates, and protect patient privacy in a fast-paced academic medical environment.

Qualifications

• High School diploma and three years of secretarial/clerical experience.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal and communications skills.

Responsibilities

• Greets patients professionally in person and on the phone.
• Maintains efficient scheduling templates to optimize provider schedules.
• Handles intake functions including registration and co-payment collection.
• Ensures patient privacy and HIPAA compliance in all interactions.
• Enters and retrieves patient information in Epic and updates records as needed.
• Promotes Check Mate kiosks and patient access tools.

Skills

Greeting patients

Scheduling

Front desk leadership

Communication

Organization

Education

High School diploma

Tools

Epic

Job description

NYU Langone Health seeks a Secretary II-Intake/Sched for the Manhattan Neurology clinic. You will greet patients, answer calls, schedule appointments, and perform intake tasks including registration and payments.

As a front desk lead, you will train new staff and support onboarding, maintain scheduling templates, and protect patient privacy in a fast-paced academic medical environment.