Intake & Scheduling Coordinator (Front Desk)

NYU Langone Health; New York (NY); On-site; USD 48,000 - 65,000; Full time

Job summary

NYU Langone Health is seeking a Secretary I - Intake/Scheduler in Manhattan, Chelsea. The role supports front-desk operations, greets patients, schedules visits, and handles calls and messages with a focus on patient experience and accurate recordkeeping.

The position emphasizes coordination with physicians and staff, ensuring timely communication, and maintaining HIPAA-compliant processes within Epic-based systems.

Qualifications

• Requires excellent organizational and communication skills.
• Strong customer service orientation and ability to multitask.

Responsibilities

• Greet patients and schedule appointments; manage calls and messages.
• Process front-desk tasks and guide patients through intake processes.
• Coordinate with physicians and staff to maintain smooth patient flow and HIPAA compliance.
• Assist with pre-authorization documentation and referrals as needed.
• Maintain accurate records in the EMR system and Epic workflow.

Skills

Organizational skills

Interpersonal communication

Customer service

Education

High School Diploma

Job description

NYU Langone Health is seeking a Secretary I - Intake/Scheduler in Manhattan, Chelsea. The role supports front-desk operations, greets patients, schedules visits, and handles calls and messages with a focus on patient experience and accurate recordkeeping.

The position emphasizes coordination with physicians and staff, ensuring timely communication, and maintaining HIPAA-compliant processes within Epic-based systems.