Front Desk Lead and Patient Intake Scheduler

NYU Langone Hospitals; New York (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Secretary II - Intake/Scheduler for the Manhattan FCU. The role leads front desk operations, trains new staff, greets patients, and handles intake, registration, and co-payment collection.

You will support scheduling, records completion, and HIPAA compliance while ensuring a positive patient experience. The position emphasizes teamwork with physicians and clinical staff, efficient use of Epic for document handling, and a strong focus on service excellence in a

Qualifications

• High School diploma required; 3 years of medical clerical experience.
• Knowledge of medical terminology.
• Light, accurate keyboarding skills.
• Excellent organizational and interpersonal skills.

Responsibilities

• Greets patients professionally in person and by phone.
• Schedules routine appointments and manages check-ins/check-outs.
• Maintains front desk operations and trains new staff.
• Verifies insurance information and collects necessary data for scheduling and billing.
• Scans and processes patient documents in Epic and maintains privacy policies.
• Monitors appointment reports and coordinates patient access to optimize schedules.

Education

High School diploma

Job description

NYU Langone Health is seeking a Secretary II - Intake/Scheduler for the Manhattan FCU. The role leads front desk operations, trains new staff, greets patients, and handles intake, registration, and co-payment collection.

You will support scheduling, records completion, and HIPAA compliance while ensuring a positive patient experience. The position emphasizes teamwork with physicians and clinical staff, efficient use of Epic for document handling, and a strong focus on service excellence in a