Front Desk Lead: Lead, Sell & Elevate Member Experience

SIR Fitness LLC.; Huntington Beach (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Company parties

Employee discounts

Free food & snacks

Job summary

Crunch Fitness in Huntington Beach, CA is seeking a Front Desk Lead to supervise desk operations, drive membership and personal training sales, and elevate the member experience. You will be the face of the club when management isn’t on site, delivering energetic leadership and ensuring smooth front desk operations.

The role emphasizes fast-paced, guest-focused service, collaboration with the sales team, and delivering Crunch culture daily.

Qualifications

• Experience leading front desk operations and driving sales.
• Strong communication and leadership skills.
• Sales-driven with targets and a customer-first mindset.

Responsibilities

• Lead the front desk and drive club sales.
• Be first contact for tours, inquiries, and registrations.
• Promote events, retail products, and website updates.
• Manage Engage Daily Activity Report and call log.
• Support PT sales and kickoff bookings.

Skills

Leadership

Sales

Communication

Team player

Customer service

Tools

Engage platform

Job description

Crunch Fitness in Huntington Beach, CA is seeking a Front Desk Lead to supervise desk operations, drive membership and personal training sales, and elevate the member experience. You will be the face of the club when management isn’t on site, delivering energetic leadership and ensuring smooth front desk operations.

The role emphasizes fast-paced, guest-focused service, collaboration with the sales team, and delivering Crunch culture daily.