Secretary II: Intake & Scheduler Lead

NYU Langone Health; New York (NY); On-site; USD 56,000 - 68,000; Full time

Job summary

NYU Langone Health Faculty Group Practice is seeking a Secretary II-Intake/Scheduler to support front desk operations, greet patients, answer calls, schedule patient appointments and perform related administrative duties. The role also involves leading front desk training and onboarding of new staff.

The successful candidate will greet patients, verify insurance information, collect necessary documents, and ensure accurate data entry in Epic while maintaining HIPAA compliance and promoting a

Qualifications

• High school diploma and three years of relevant secretarial/clerical experience.

Responsibilities

• Greets patients professionally in person and on the phone.
• Answers patient questions or directs to appropriate contact.
• Maintains efficient scheduling templates to optimize provider schedules and patient access.
• Promotes a positive patient experience in all interactions.
• Retrieves and updates patient records to ensure treatment information is current.
• Verifies insurance information and collects data needed to schedule and bill for services.
• Monitors office supply levels and expedites orders as needed.
• Serve as a lead in front desk operations and assist onboarding of new staff.
• Performs intake functions including registration, forms collection, updating information, and co-payment collection.
• Gather demographic data and insurance information; verify eligibility electronically.
• Advises on patient documentation and policies for visits (HIPAA, MSPQ, ABN, etc.).
• Enrolls patients above age 5 to Patient Secure with palm scan and photo.
• Promotes Check Mate kiosks and assists patients in using them.
• Scans documents into Epic and ensures correct document location and type.

Education

High School diploma

Job description

NYU Langone Health Faculty Group Practice is seeking a Secretary II-Intake/Scheduler to support front desk operations, greet patients, answer calls, schedule patient appointments and perform related administrative duties. The role also involves leading front desk training and onboarding of new staff.

The successful candidate will greet patients, verify insurance information, collect necessary documents, and ensure accurate data entry in Epic while maintaining HIPAA compliance and promoting a