Intake & Scheduler Lead - Front Desk

NYU Langone Health; New York (NY); On-site; USD 44,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellness program

Job summary

NYU Langone Health Faculty Group Practice in Staten Island seeks a Secretary II – Intake/Scheduler to support front desk operations, greet patients, schedule appointments, and manage patient information in EPIC. The role involves training new staff and maintaining a positive patient experience across media and in person.

The successful candidate will handle patient intake functions, assist with co-pay collection, verify insurance, and maintain appointment templates for efficient provider access,

Qualifications

• High School diploma and three years of relevant clerical experience.
• Knowledge of medical terminology.
• Excellent organizational, interpersonal and communication skills; keyboarding ability.

Responsibilities

• Greet patients professionally in person and by phone.
• Schedule patient appointments and manage front desk flow.
• Update and retrieve patient records in EPIC and other systems.
• Verify insurance information and assist with scheduling and billing.
• Train and onboard new front desk staff as needed.
• Ensure HIPAA and privacy standards are followed.
• Promote a positive patient experience and efficient access to care.

Skills

Interpersonal skills

Organizational skills

Medical terminology

Keyboarding

Communication skills

Education

High School diploma

Job description

NYU Langone Health Faculty Group Practice in Staten Island seeks a Secretary II – Intake/Scheduler to support front desk operations, greet patients, schedule appointments, and manage patient information in EPIC. The role involves training new staff and maintaining a positive patient experience across media and in person.

The successful candidate will handle patient intake functions, assist with co-pay collection, verify insurance, and maintain appointment templates for efficient provider access,