Front Desk Lead — Intake & Scheduling

NYU Langone Hospitals; New York (NY); Hybride; USD 44 000 - 56 000; Plein temps

Résumé du poste

NYU Langone Health Faculty Group Practice in Staten Island is seeking a Secretary II - Intake/Scheduler to greet patients, answer calls, schedule appointments, and support front desk operations. This role acts as a lead in front desk operations and provides training for new hires.

The position emphasizes registration, insurance verification, and Epic-based document scanning to maintain accurate patient records, while ensuring a positive patient experience and efficient scheduling.

Qualifications

• High School diploma and 3 years of clerical experience.
• Knowledge of medical terminology and HIPAA basics.
• Strong organizational and communication skills for front desk work.

Responsabilités

• Greets patients professionally in person and on the phone and schedules appointments.
• Verifies insurance information and collects necessary registration data.
• Maintains front desk operations and trains onboarding staff.
• Uses Epic to scan documents and manage patient records efficiently.
• Responds to inquiries and routes to appropriate staff as needed.
• Promotes a positive patient experience and accurate data collection.

Connaissances

Medical terminology

Clerical experience

Keyboarding

Formation

High School Diploma

Outils

Epic EMR

Check Mate kiosks

Description du poste

NYU Langone Health Faculty Group Practice in Staten Island is seeking a Secretary II - Intake/Scheduler to greet patients, answer calls, schedule appointments, and support front desk operations. This role acts as a lead in front desk operations and provides training for new hires.

The position emphasizes registration, insurance verification, and Epic-based document scanning to maintain accurate patient records, while ensuring a positive patient experience and efficient scheduling.