Front Desk Lead - Guest Experience & Training

Marriott Hotels; East Lansing (MI); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health and Dental Insurance

Short Term and Long-Term Disability Insurance

401(k) and company match

Paid Time Off (PTO)

Complimentary hotel rooms

Hotel discounts

Job summary

A leading hotel chain in East Lansing is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure exceptional customer service. The role involves supervising staff, managing check-in/check-out processes, and resolving guest issues. Applicants should have a high school diploma and previous hotel experience, alongside strong leadership and multitasking abilities. Competitive pay and generous perks including health insurance, 401(k) match, and hotel discounts are offered.

Qualifications

• Previous experience in a hotel front desk or customer service role.
• Strong leadership and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving skills.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Supervise front desk staff and ensure excellent customer service.
• Train new front desk staff and provide ongoing training.
• Manage guest check-in and check-out processes.
• Resolve guest complaints and issues professionally.
• Ensure compliance with front desk procedures.
• Coordinate with other hotel departments for guest needs.
• Prepare daily reports and communicate with management.
• Maintain a clean and organized front desk area.

Skills

Leadership skills

Customer service

Multitasking

Problem-solving

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel management software

Job description

A leading hotel chain in East Lansing is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure exceptional customer service. The role involves supervising staff, managing check-in/check-out processes, and resolving guest issues. Applicants should have a high school diploma and previous hotel experience, alongside strong leadership and multitasking abilities. Competitive pay and generous perks including health insurance, 401(k) match, and hotel discounts are offered.