Front Desk Supervisor | Hyatt Place, Lansing East

CSM Careers; East Lansing (MI); On-site; USD 29,000 - 38,000; Full time

Job summary

CSM Lodging Services is seeking a Front Office professional to support Hyatt Place Lansing East in East Lansing, MI. The role focuses on guest service, efficient check-ins/check-outs, and driving room revenue through upselling and proactive guest engagement.

The ideal candidate has 2+ years of guest service experience, strong communication skills, and a high level of organization to manage multiple priorities in a fast-paced hotel environment. On-site work with a collaborative team.

Qualifications

• 2+ years guest service experience required.
• High attention to detail and strong communication.
• Ability to work in a fast-paced environment with multiple priorities.

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations.
• Assist guests by having knowledge of hotel property, local attractions, and hours of operation.
• Drive sales and maximize revenue by up-selling rooms and amenities.
• Monitor room availability and follow booking policies and procedures.
• Attend daily/weekly department meetings and support front desk operations.

Skills

Guest service

Computer literacy

Attention to detail

Customer focus

Education

High school diploma

Some college

Job description

Job Details

Posting Details

• Posted on November 10, 2026

Locations

Showing 1 location

Hyatt Place, Lansing - East | CSM Lodging Services
Lansing, MI 48912, USA

• On-site
• Front Office
• Full-Time
• Requisition #: FRONT008803

Description

• Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
• Anticipates and responds to guests in a friendly and positive manner.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
• Responsible for interviewing, hiring, coaching, and development of front office associates.
• Evaluates staff performance and coaches to ensure standards are met.
• Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Ensures all required training for department employees is completed and training records are maintained.
• Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
• Utilizes available resources and adheres to CSM training policies.
• Promotes collaboration and positive, professional work environment.
• Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Must have high attention to detail, good communication skills and leadership ability.
• Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
• Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations.
• Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.

Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Basic computer knowledge and excellent verbal skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or equivalent required some college or college degree preferred.

Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.