Front Office & Guest Experience Supervisor

CSM Careers; East Lansing (MI); On-site; USD 29,000 - 38,000; Full time

Job summary

CSM Lodging Services is seeking a Front Office professional to support Hyatt Place Lansing East in East Lansing, MI. The role focuses on guest service, efficient check-ins/check-outs, and driving room revenue through upselling and proactive guest engagement.

The ideal candidate has 2+ years of guest service experience, strong communication skills, and a high level of organization to manage multiple priorities in a fast-paced hotel environment. On-site work with a collaborative team.

Qualifications

• 2+ years guest service experience required.
• High attention to detail and strong communication.
• Ability to work in a fast-paced environment with multiple priorities.

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations.
• Assist guests by having knowledge of hotel property, local attractions, and hours of operation.
• Drive sales and maximize revenue by up-selling rooms and amenities.
• Monitor room availability and follow booking policies and procedures.
• Attend daily/weekly department meetings and support front desk operations.

Skills

Guest service

Computer literacy

Attention to detail

Customer focus

Education

High school diploma

Some college

Job description

CSM Lodging Services is seeking a Front Office professional to support Hyatt Place Lansing East in East Lansing, MI. The role focuses on guest service, efficient check-ins/check-outs, and driving room revenue through upselling and proactive guest engagement.

The ideal candidate has 2+ years of guest service experience, strong communication skills, and a high level of organization to manage multiple priorities in a fast-paced hotel environment. On-site work with a collaborative team.