Guest Experience Lead, Front Desk Supervisor

Aimbridge Hospitality, LLC; Ypsilanti (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality, LLC is seeking a Front Desk Supervisor for an on-site role in the Ypsilanti area. You will lead a front desk team to deliver warm welcomes, smooth check-ins, and responsive guest service, while maintaining safety and standards.

This role is pivotal in creating memorable guest experiences from the moment of arrival. With 2–3 years in hotel operations and proven supervisory experience, you will manage guest requests and communications, oversee packages, and collaborate with

Qualifications

• Requires High School diploma or equivalent. College coursework in related field helpful.
• 2–3 years progressive hotel experience required.
• Supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with warmth; manage check-ins/check-outs; handle reservations and VIP requests.
• Track logs, manage messages and packages; ensure professional, speedy handling of details.
• Monitor rates, packages, and promotions to boost room revenue while maintaining guest value.
• Lead, train, and support the team; address guest concerns and workplace issues with safety and standards in mind.

Skills

Guest experience

Operations management

Revenue optimization

Team leadership

Education

High school diploma

College coursework helpful

2–3 years hotel experience

Supervisory experience

Driver's license

Certification requirements (Food Handlers, Alcohol Awareness, CPR, First Aid)

Job description

Aimbridge Hospitality, LLC is seeking a Front Desk Supervisor for an on-site role in the Ypsilanti area. You will lead a front desk team to deliver warm welcomes, smooth check-ins, and responsive guest service, while maintaining safety and standards.

This role is pivotal in creating memorable guest experiences from the moment of arrival. With 2–3 years in hotel operations and proven supervisory experience, you will manage guest requests and communications, oversee packages, and collaborate with