Front Desk Lead – Guest Experience & Team Coach (AM/PM)

Island Hospitality Management; New Orleans (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k) Plan

Paid Time Off

Employee Discounts

Career Growth

Job summary

Island Hospitality in New Orleans seeks two Front Desk Supervisors to ensure guest satisfaction and uphold service standards. You will oversee front desk operations, train staff, and coordinate with vendors and housekeeping to maintain smooth, profitable hotel service.

Two shifts (AM 6:00–3:00, PM 2:30–11:30) with flexible days are available; prior front desk leadership or Hyatt experience is a plus, and a proactive, guest‑oriented approach is essential.

Qualifications

• Minimum of two years verifiable hotel front desk experience.
• Ability to handle check-in/check-out and guest requests.
• Familiarity with Hyatt systems is a plus.
• Strong problem-solving and guest service skills.
• Capable of working AM 6am–3pm or PM 2:30pm–11:30pm shifts.

Responsibilities

• Check-in/Check-out hotel guests
• Process payments according to hotel requirements
• Provide information and assistance to guests and vendors
• Prepare shift reports for management
• Ensure front desk staff are trained to meet service standards
• Review food and beverage for quality of the breakfast buffet and Placery cafe and Bar, and maintain inventories
• Coordinate room status with Housekeeping
• Assign work and create staff schedules

Skills

Front desk experience

Guest service

Team leadership

Job description

Island Hospitality in New Orleans seeks two Front Desk Supervisors to ensure guest satisfaction and uphold service standards. You will oversee front desk operations, train staff, and coordinate with vendors and housekeeping to maintain smooth, profitable hotel service.

Two shifts (AM 6:00–3:00, PM 2:30–11:30) with flexible days are available; prior front desk leadership or Hyatt experience is a plus, and a proactive, guest‑oriented approach is essential.