Guest Services Lead: Front Desk & Morning Shifts

HRI Hospitality; New Orleans (LA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Pelham Hotel in New Orleans is seeking a Guest Services Supervisor to oversee front desk operations and deliver exceptional guest experiences. The role combines supervisory duties with hands-on front desk coverage, primarily morning shifts with occasional evening coverage.

You will lead by example, train and schedule front desk agents, handle guest inquiries, and ensure check-ins/check-outs are seamless while upholding hotel standards. Prior hospitality supervisory experience is preferred.

Qualifications

• Front desk or hospitality experience required.
• Supervisory experience preferred.
• Strong communication and customer service skills.
• Flexible availability including mornings and some evenings/weekends.

Responsibilities

• Supervise and support front desk staff to ensure smooth operations.
• Assist the Guest Services Manager with training, scheduling, and performance management of front desk agents.
• Oversee guest check-ins and check-outs, ensuring a seamless experience.
• Handle guest inquiries, complaints, and special requests professionally.
• Perform front desk duties, including processing reservations and payments.

Skills

Front desk supervision

Customer service

Team leadership

Hotel software

Tools

Hotel management software

Job description

The Pelham Hotel in New Orleans is seeking a Guest Services Supervisor to oversee front desk operations and deliver exceptional guest experiences. The role combines supervisory duties with hands-on front desk coverage, primarily morning shifts with occasional evening coverage.

You will lead by example, train and schedule front desk agents, handle guest inquiries, and ensure check-ins/check-outs are seamless while upholding hotel standards. Prior hospitality supervisory experience is preferred.