Night Auditor & Guest Services Lead

Island Hospitality Management, LLC.; New Orleans (LA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental

Vision Insurance

401(k) Retirement plan

Employee discounts

Paid time off

Wellness program

Job summary

Island Hospitality is seeking a Night Auditor in New Orleans to oversee front desk operations, handle guest inquiries, manage payments, and prepare nightly reports. You will be the reference point for guests and vendors in a fast-paced environment, maintaining professionalism and courtesy during all shifts.

Flexible scheduling may be required. The role emphasizes guest service, problem solving, and security awareness, with opportunities for career growth through our in-house training and

Qualifications

• Highly motivated team player with initiative
• Able to handle problems in the workplace including anticipating, preventing, identifying and solving problems as necessary
• Ability to identify and correct potential security issues (locking doors after hours, etc)
• Able to work alone and in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team
• Available for some day-time shifts a plus

Skills

Guest service

Communication

Problem solving

Team player

Security awareness

Job description

Island Hospitality is seeking a Night Auditor in New Orleans to oversee front desk operations, handle guest inquiries, manage payments, and prepare nightly reports. You will be the reference point for guests and vendors in a fast-paced environment, maintaining professionalism and courtesy during all shifts.

Flexible scheduling may be required. The role emphasizes guest service, problem solving, and security awareness, with opportunities for career growth through our in-house training and