Front Desk Supervisor (AM/PM Shifts) – Guest Experience Lead

Island Hospitality Management, LLC.; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare

HSA/FPSA plans

Dependent care

Identity Theft Protection

Commuter benefits

Pet Insurance

PTO and Wellness

401(k)

Job summary

Island Hospitality Management, LLC is seeking two Front Desk Supervisors in New Orleans to oversee front desk operations and guest service standards. You will supervise a diverse team, coordinate check-ins/outs, and ensure effective communication with guests and vendors.

The roles require strong leadership, guest service focus, and the ability to manage busy shifts (6am–3pm and 2:30pm–11:30pm). Training and quality assurance will be emphasized to maintain high service levels.

Qualifications

• Minimum of two years verifiable Hotel Front Desk experience.
• Food and beverage experience a plus.
• Hyatt experience a plus.
• Highly motivated team player with initiative and desire for achievement.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepares all necessary reports during each shift for the management team.
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards.
• Review food and beverage for high-quality to include the complimentary breakfast buffet, and in the afternoon the Placery cafe and Bar as well as maintain inventories for both.
• Complete guest recovery and maintain service standards.
• Room status coordination with Housekeeping.
• Assign work and direct employees confidently.
• Assist in creating and distributing the team member schedule in a timely manner.
• We are hiring for two supervisors AM shift 6am - 3pm and PM shift 2:30pm - 11:30pm flexible days

Skills

Front desk experience

Customer service

Team leadership

Problem solving

Guest communication

Job description

Island Hospitality Management, LLC is seeking two Front Desk Supervisors in New Orleans to oversee front desk operations and guest service standards. You will supervise a diverse team, coordinate check-ins/outs, and ensure effective communication with guests and vendors.

The roles require strong leadership, guest service focus, and the ability to manage busy shifts (6am–3pm and 2:30pm–11:30pm). Training and quality assurance will be emphasized to maintain high service levels.