Guest Experience Agent - Front Desk

Driftwood Hospitality Management; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management's Atlanta property seeks a friendly Front Desk Associate to greet guests, register them, and ensure an exceptional stay. You will use the computer system for check-in/out, code electronic keys, verify cards, and handle payments with accuracy.

The role requires strong English communication, cash handling, and the ability to multitask in a fast-paced hotel environment. Prior hospitality experience is preferred but not required.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Strong customer service and communication skills.
• Ability to use a calculator and perform basic math accurately.
• Proficiency in English, verbal and written.
• Experience with computer systems for check-in/out.

Responsibilities

• Greet guests and register them using the computer system.
• Code electronic keys, verify credit cards, handle payments.
• Close guest accounts at check-out and ensure satisfaction.
• Answer phone calls in clear English and relay messages.
• Assist with problem resolution and guest complaints.
• Maintain neat front desk area and follow safety procedures.

Skills

Customer service

Cash handling

English communication

Multitasking

Computer skills

Education

High school diploma

Tools

PMS system

Job description

Driftwood Hospitality Management's Atlanta property seeks a friendly Front Desk Associate to greet guests, register them, and ensure an exceptional stay. You will use the computer system for check-in/out, code electronic keys, verify cards, and handle payments with accuracy.

The role requires strong English communication, cash handling, and the ability to multitask in a fast-paced hotel environment. Prior hospitality experience is preferred but not required.