Guest Services Agent - 401(k), PTO, Discounts

Driftwood Hospitality Management; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Driftwood Hospitality Management in Atlanta seeks a Front Desk Agent responsible for greeting and registering guests while ensuring exceptional service. The role requires a blend of customer service skills, effective communication, and the ability to solve problems swiftly.

This position demands standing for most of the shift and the capability to lift items up to 25 pounds. Preferred qualifications include a high school diploma and some prior hospitality experience, though not mandatory. A diverse and inclusive workplace is emphasized.

Qualifications

• Prior hospitality experience preferred but not required.
• Ability to access and input information accurately using a computer system.
• Skill in using a calculator for calculations.

Responsibilities

• Register guests and provide prompt service.
• Handle guest check-ins and check-outs.
• Field guest complaints and resolve issues.

Skills

Customer service skills

Communication skills

Mathematical skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Driftwood Hospitality Management in Atlanta seeks a Front Desk Agent responsible for greeting and registering guests while ensuring exceptional service. The role requires a blend of customer service skills, effective communication, and the ability to solve problems swiftly.

This position demands standing for most of the shift and the capability to lift items up to 25 pounds. Preferred qualifications include a high school diploma and some prior hospitality experience, though not mandatory. A diverse and inclusive workplace is emphasized.