Front Desk Lead — Guest Experience & Ops

Crescent Hotels & Resorts; Scottsdale (AZ); On-site; USD 38,000 - 64,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Supervisor to oversee daily desk operations, ensuring guest satisfaction and optimal revenue generation. You will lead the Front Desk team and maintain service quality across shifts.

Successful candidates communicate professionally in English, handle guest requests, and respond calmly in emergencies. The role requires teamwork, reliability, and a commitment to hospitality standards at our Scottsdale property.

Qualifications

• Must communicate in English with guests and staff.
• Strong math and calculator skills for moderately complex calculations.
• Able to stand for long periods and work at the front desk.

Responsibilities

• Interview, hire, train staff and monitor evaluations.
• Respond to guest requests and accommodate groups to maximize satisfaction.
• Supervise Front Desk operations and ensure revenues meet targets.
• Handle emergencies calmly and resolve guest issues.

Skills

English communication

Team player

Professional appearance

Patience and diplomacy

Job description

Crescent Hotels & Resorts is seeking a Front Desk Supervisor to oversee daily desk operations, ensuring guest satisfaction and optimal revenue generation. You will lead the Front Desk team and maintain service quality across shifts.

Successful candidates communicate professionally in English, handle guest requests, and respond calmly in emergencies. The role requires teamwork, reliability, and a commitment to hospitality standards at our Scottsdale property.