Front Desk Lead - Guest Experience & Ops

The Crescent Hotels Group; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Crescent Hotels & Resorts in Scottsdale, AZ seeks a Front Desk Supervisor to oversee daily Front Desk operations, maximize revenues, and ensure guest satisfaction.

You will interview, hire, train, and evaluate staff; respond to guest requests; supervise Guest Service Agents; and maintain professional standards while handling emergencies.

Strong communication, teamwork, basic math, and computer skills are required for accurate room availability and revenue reporting.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Professional appearance and manner.
• Capable of handling customer interactions with tact and diplomacy.
• Basic math and calculator use for moderately complex calculations.
• Ability to input information using a computer system.

Responsibilities

• Interview, hire, train, evaluate performance, resolve problems, and communicate openly with staff.
• Respond to guests' requests and accommodate groups to maximize satisfaction and repeat business.
• Implement programs and supervise Front Desk operations to maximize revenues and service quality.
• Supervise the Guest Service Agents.
• Remain calm during emergencies; resolve issues and authorize revenue adjustments after evaluating options.
• Comply with attendance rules and be available regularly.
• Perform other job-related duties as assigned.

Skills

English communication

Team player

Professional appearance

Conflict resolution

Mathematical calculations

Basic computer skills

Customer service

Tools

Calculator

Job description

Crescent Hotels & Resorts in Scottsdale, AZ seeks a Front Desk Supervisor to oversee daily Front Desk operations, maximize revenues, and ensure guest satisfaction.

You will interview, hire, train, and evaluate staff; respond to guest requests; supervise Guest Service Agents; and maintain professional standards while handling emergencies.

Strong communication, teamwork, basic math, and computer skills are required for accurate room availability and revenue reporting.