Front Desk Lead: Guest Experience & Ops

Aimbridge Hospitality

Fort Worth (TX)

On-site

USD 42,000 - 64,000

Full time

3 days ago

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Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short‑Term & Long‑Term Disability

Term Life and AD&D

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is hiring a Front Desk Assistant Manager OEM to work alongside the Front Desk Manager and ensure a smooth, welcoming reception for guests at the Sheraton Fort Worth Downtown Hotel. You will drive service quality, support front desk operations, and foster a positive team atmosphere.

The role rewards a customer‑facing mindset, problem‑solving skills, and the ability to manage time and priorities in a busy hotel environment.

Qualifications

2-year college degree with 3+ years of related experience, or a 4-year degree with at least 1 year of related experience.
3-5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

Greet and assist guests with warmth and efficiency to ensure a smooth front desk experience.
Motivate, coach, and guide the front desk team to uphold service standards and smooth operations.
Address guest concerns quickly and calmly, turning issues into positive service moments.
Oversee room revenue and front desk systems, maintaining organization and accuracy.