Front Desk & Guest Services Specialist

mcrhotels.com; Fort Worth (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Fairfield Inn & Suites Fort Worth Downtown/Convention Center is seeking a Front Desk Agent to deliver a warm welcome and smooth check-in/check-out experience. You will address guest needs promptly, share knowledge about hotel amenities, and coordinate with other departments to ensure a spotless and friendly stay.

The role emphasizes guest relations, rate knowledge, and timely service, with shifts that may include evenings, weekends, and holidays.

Qualifications

• Experience in hospitality or guest-facing roles preferred.
• Positive attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Ability to work under pace and pressure.
• Strong communication and conflict resolution skills.
• Excellent guest service and hospitality mindset.
• Must be 18 years or older and available for varied shifts.

Responsibilities

• Check-in/check-out efficiently and ensure guest satisfaction after arrival.
• Provide accurate information on room rates, promotions, and hotel services.
• Receive and note incoming mail as part of daily duties.

Skills

Customer service

Communication

English proficiency

Listening

Teamwork

Job description

Fairfield Inn & Suites Fort Worth Downtown/Convention Center is seeking a Front Desk Agent to deliver a warm welcome and smooth check-in/check-out experience. You will address guest needs promptly, share knowledge about hotel amenities, and coordinate with other departments to ensure a spotless and friendly stay.

The role emphasizes guest relations, rate knowledge, and timely service, with shifts that may include evenings, weekends, and holidays.