Front Office Team Lead — Guest Experience

Atrium Hospitality; United States; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid Time Off

DailyPay

Tuition reimbursement

Brand discounts

Wellness programs

Community service involvement

Job summary

Atrium Hospitality in Dallas Fort Worth Embassy Suites Grapevine, TX is seeking a Full-time Front Office Manager to lead a team and ensure exceptional guest experiences. You will drive operational excellence, manage labor costs, and collaborate across departments to maximize satisfaction and loyalty.

The role emphasizes hands-on leadership, brand standards, and a commitment to service excellence within a dynamic hospitality environment.

Qualifications

• 2+ years of front desk experience
• 2+ years of supervisory experience
• High school diploma or equivalent
• Tech-savvy with Microsoft Office
• Flexible schedule availability
• Physically able to lift and move as needed

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

MS Office

Flexible schedule

Physical stamina

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Teams)

Job description

Atrium Hospitality in Dallas Fort Worth Embassy Suites Grapevine, TX is seeking a Full-time Front Office Manager to lead a team and ensure exceptional guest experiences. You will drive operational excellence, manage labor costs, and collaborate across departments to maximize satisfaction and loyalty.

The role emphasizes hands-on leadership, brand standards, and a commitment to service excellence within a dynamic hospitality environment.