Front Office Supervisor - Guest Experience Leader

Bowie House, Auberge Collection; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Bowie House, Auberge Collection in Fort Worth seeks an Assistant Front Office Manager to be the welcoming face and organizational backbone of the property. You will ensure seamless guest experiences through efficient coordination and a warm hospitality touch.

You will oversee front desk operations, lead and train the team, manage reservations, and support budgeting and cost-control efforts to sustain exceptional service and financial performance.

Qualifications

• Demonstrated experience in customer service roles within the hospitality industry.
• Previous supervisory or leadership experience.
• Strong communication skills with guests and staff.

Responsibilities

• Oversee front desk operations, ensuring a warm and efficient check-in/check-out process and prompt handling of inquiries.
• Lead and train the front office team, fostering a customer-centric culture and maintaining high morale.
• Manage room reservations, coordinate with other departments on availability, rates, and promotions.
• Assist in budgeting and financial reporting, monitor billing processes, and implement cost-control measures.

Skills

Customer service

Leadership

Communication

Job description

Bowie House, Auberge Collection in Fort Worth seeks an Assistant Front Office Manager to be the welcoming face and organizational backbone of the property. You will ensure seamless guest experiences through efficient coordination and a warm hospitality touch.

You will oversee front desk operations, lead and train the team, manage reservations, and support budgeting and cost-control efforts to sustain exceptional service and financial performance.