Sheraton FT Worth - Front Desk Assistant Manager OEM

Aimbridge Hospitality; Fort Worth (TX); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Daily Pay

Medical, Dental, Vision

Short‑Term & Long‑Term Disability

Term Life and AD&D

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Descrizione del lavoro

Aimbridge Hospitality is hiring a Front Desk Assistant Manager OEM to work alongside the Front Desk Manager and ensure a smooth, welcoming reception for guests at the Sheraton Fort Worth Downtown Hotel. You will drive service quality, support front desk operations, and foster a positive team atmosphere.

The role rewards a customer‑facing mindset, problem‑solving skills, and the ability to manage time and priorities in a busy hotel environment.

Competenze

• 2-year college degree with 3+ years of related experience, or a 4-year degree with at least 1 year of related experience.
• 3-5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Mansioni

• Greet and assist guests with warmth and efficiency to ensure a smooth front desk experience.
• Motivate, coach, and guide the front desk team to uphold service standards and smooth operations.
• Address guest concerns quickly and calmly, turning issues into positive service moments.
• Oversee room revenue and front desk systems, maintaining organization and accuracy.

Conoscenze

Service with a Smile

Lead the Way

Problem Solving

Attention to Detail

Formazione

2-year college degree + 3+ years

4-year degree + 1+ year

Descrizione del lavoro

Join Our Team as a Front Desk Assistant Manager!

At Aimbridge Hospitality, we’re all about creating unforgettable guest experiences—and as our Front Desk Assistant Manager OEM, you’ll be right at the heart of it. Working side‑by‑side with the Front Desk Manager, you’ll help keep the front office running smoothly, making sure every guest is greeted with warmth, efficiency, and a touch of hospitality magic. You’ll help drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about. If you’re a customer service rockstar with a knack for solving problems and keeping things organized, we’d love to have you on our team!

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

Key Skills/Responsibilities

• Service with a Smile: You’re the friendly face guests and team members count on. Whether it’s a warm welcome or a helpful hand, you deliver top‑notch service that makes people feel right at home.
• Lead the Way: You motivate, coach, and guide the front desk crew like a pro—keeping standards high, operations smooth, and the vibe positive.
• Problem‑Solving Powerhouse: You spot issues before they become problems and handle guest concerns with calm, quick thinking. Smooth operations? That’s your specialty.
• Master of the Details: From managing room revenue to keeping your look sharp and systems running, you’ve got the financial smarts, organizational skills, and tech know‑how to keep everything on point.

Education & Experience

• 2‑year college degree with 3 or more years of related experience, or a 4‑year college degree with at least 1 year of related experience.
• 3‑5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Sheraton Fort Worth Downtown Hotel has 429 custom‑designed downtown Fort Worth accommodations featuring the Sheraton Signature Bed, 32 or 42 flat‑panel HDTVs and complimentary basic high‑speed Internet access in guest rooms. Guests can satisfy their dining needs at Sheraton Fort Worth Downtown Hotel….Satisfy cravings at The Chef’s Table located in the Sheraton Fort Worth Downtown Hotel. Offering the ultimate flexibility to accommodate diverse events, Sheraton Fort Worth Downtown Hotel is a home for all corporate meetings, conventions and special social events in downtown Fort Worth.