Front Office Leader: Elevating Guest Experience & Service

Paycom; Fort Worth (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Hotel Drover in Fort Worth, TX is seeking an Assistant Front Office Leader to support the Front Office Manager in overseeing front desk, guest services, bell, and valet operations. You will lead teams with integrity and enthusiasm, empower staff to deliver personalized service, and ensure a seamless check-in/check-out experience while upholding Legendary Hospitality standards.

This role requires strong communication, adaptability for peak periods, and a commitment to guest satisfaction in a

Qualifications

• Minimum 2 years of front office or guest services leadership.
• Experience with luxury or boutique hotels preferred.
• Excellent communication and problem-solving abilities.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Assist in managing daily front office operations.
• Lead and supervise Front Desk, Concierge, Bell, and Valet teams.
• Coach staff to deliver Legendary Hospitality standards.
• Resolve guest concerns with empathy and speed.
• Monitor guest satisfaction metrics and drive improvements.
• Ensure compliance with safety and operational policies.

Skills

Front Office Leadership

Guest Services

Staff Coaching

Customer Service

Operations Oversight

Education

Bachelor’s degree in Hospitality Management

Tools

Opera PMS

Lightspeed

Job description

Hotel Drover in Fort Worth, TX is seeking an Assistant Front Office Leader to support the Front Office Manager in overseeing front desk, guest services, bell, and valet operations. You will lead teams with integrity and enthusiasm, empower staff to deliver personalized service, and ensure a seamless check-in/check-out experience while upholding Legendary Hospitality standards.

This role requires strong communication, adaptability for peak periods, and a commitment to guest satisfaction in a