Front Desk Manager – Lead Guest Experience & Revenue

Aimbridge Hospitality, LLC; Nashville (TN); Vor Ort; USD 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Zusammenfassung

Aimbridge Hospitality, LLC is seeking a Front Desk Manager OEM for the Sheraton Grand Nashville Downtown. You will oversee front office operations, ensure warm, efficient guest service, and lead a team to maintain high standards from check-in through check-out.

In this role, you will manage daily operations, drive occupancy and revenue, and handle high-pressure situations with poise. This on-site position requires a customer-first mindset and strong leadership within a hotel setting.

Qualifikationen

• 2 year college degree with 3 or more years of related experience or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

Aufgaben

• Deliver standout service from check-in to check-out, ensuring guests feel welcomed and cared for throughout their stay.
• Motivate, coach, and guide the team to maintain high standards, smooth procedures, and strong morale.
• Spot issues before they happen and solve problems to keep operations seamless and guests smiling.
• Maximize room revenue with smart rate strategies and maintain clear, effective communication with guests and team.

Kenntnisse

Guest experience

Front desk leadership

Problem solving

Revenue optimization

Ausbildung

2-year college degree +3+ yrs related

4-year college degree +1+ yrs related

5+ years supervisory experience

Tools

Windows OS

Spreadsheets

Word processing

Jobbeschreibung

Aimbridge Hospitality, LLC is seeking a Front Desk Manager OEM for the Sheraton Grand Nashville Downtown. You will oversee front office operations, ensure warm, efficient guest service, and lead a team to maintain high standards from check-in through check-out.

In this role, you will manage daily operations, drive occupancy and revenue, and handle high-pressure situations with poise. This on-site position requires a customer-first mindset and strong leadership within a hotel setting.