Guest Experience Lead - Front of House

Omni Hotels & Resorts

Fort Worth (TX)

On-site

USD 42,000 - 66,000

Full time

2 days ago

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Job summary

Omni Fort Worth Hotel is seeking an experienced Front of House Leader to supervise daily restaurant operations and ensure exceptional guest experiences. You will lead the dining room team, coordinate service flow, and uphold standards across all service points.

The role requires strong leadership, a guest-focused mindset, and a flexible schedule including evenings and weekends. Join our team at a premier downtown Fort Worth property and help deliver memorable hospitality experiences.

Qualifications

Previous Restaurant Leadership Experience
Flexible schedule including evenings, weekends, and holidays

Responsibilities

Lead and supervise Front of House operations during assigned shifts.
Conduct daily pre-shift meetings to communicate service expectations, promotions, reservations, VIPs, and updates.
Ensure all service staff follow established service standards and steps of service.
Monitor guest experience, service timing, food quality, presentation, and staff interactions.
Address guest concerns and resolve complaints promptly and professionally.
Maintain smooth operation during each meal period.
Prepare and maintain weekly Front of House staff schedules.
Coordinate seating, serving, expediting, and other operational needs as necessary.
Promote sales through upselling, promotions, and initiatives.
Monitor costs and ensure compliance with safety and company standards.