Front Desk Supervisor — Lead Guest Experience

Aimbridge Hospitality; Dallas (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality's Sheraton Suites Dallas Market Center seeks a Front Desk Supervisor to lead guest experiences and guide the front desk team in Dallas Market Center. You will oversee check-ins/check-outs, reservations, and VIP requests, ensuring smooth operations and memorable stays.

The role emphasizes supervising staff, maintaining service standards, and coordinating with departments to optimize guest satisfaction.

Qualifications

• Guest experience-focused customer service and front desk operations.
• Ability to coordinate with teams to ensure smooth check-ins/check-outs.
• Understanding of rate strategies and promotions to maximize revenue.
• Experience leading a team and resolving guest concerns with professionalism.

Responsibilities

• Greet guests warmly and manage check-ins/check-outs smoothly.
• Oversee reservations, VIP requests, and guest communications.
• Monitor logs, messages, and packages to maintain efficient front desk operations.
• Lead and train associates, address guest concerns, and uphold safety standards.

Skills

Guest experience

Operations management

Revenue optimization

Team leadership

Education

High School diploma or equivalent

College coursework in related field helpful

2–3 years hotel experience

Previous supervisory experience preferred

Job description

Aimbridge Hospitality's Sheraton Suites Dallas Market Center seeks a Front Desk Supervisor to lead guest experiences and guide the front desk team in Dallas Market Center. You will oversee check-ins/check-outs, reservations, and VIP requests, ensuring smooth operations and memorable stays.

The role emphasizes supervising staff, maintaining service standards, and coordinating with departments to optimize guest satisfaction.