Front Desk Lead & Guest Experience Manager

Intuit, Inc.; Conyers (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Intuit, Inc. is seeking a highly organized Front Desk Receptionist Manager to oversee daily front desk operations and ensure exceptional guest experiences. You will lead a team of receptionists, implement processes, and coordinate with other departments to maintain a welcoming environment.

The ideal candidate demonstrates strong leadership, excellent communication, and a proactive approach to resolving issues while managing schedules, visitors, and administrative records with attention to detail.

Qualifications

• Experience as Front Desk Receptionist Manager or similar role.
• Strong leadership and organizational skills.
• Excellent customer service and communication abilities.

Responsibilities

• Manage and supervise a team of front desk receptionists, providing guidance and training.
• Manage social media platforms.
• Develop and implement front desk procedures and protocols.
• Greet and assist clients and guests professionally.
• Handle inquiries, concerns, and complaints and resolve issues.
• Schedule and coordinate appointments.
• Answer incoming calls and direct inquiries.
• Maintain visitor logs, staff schedules, and contact lists.
• Manage mail and courier services.
• Oversee front desk area organization and cleanliness.
• Collaborate with other departments for seamless operations.
• Monitor inventory of salon supplies and equipment; place orders.
• Conduct performance evaluations for front desk staff.
• Stay updated with industry trends in customer service and front desk management.

Skills

Leadership

Customer service

Organizational skills

Multitasking

Communication

Problem-solving

Attention to detail

Flexibility

Office software proficiency

Phone systems

Tools

MS Office

Scheduling software

Visitor management system

Job description

Intuit, Inc. is seeking a highly organized Front Desk Receptionist Manager to oversee daily front desk operations and ensure exceptional guest experiences. You will lead a team of receptionists, implement processes, and coordinate with other departments to maintain a welcoming environment.

The ideal candidate demonstrates strong leadership, excellent communication, and a proactive approach to resolving issues while managing schedules, visitors, and administrative records with attention to detail.