Front Desk Guest Experience Lead

Club Quarters; Boston (MA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Hotel discounts

Health insurance

Dental insurance

Vision insurance

Paid time off

401K

Job summary

Club Quarters seeks a Guest Experience Manager to oversee front desk operations, ensuring a seamless and welcoming guest journey. You will greet guests, manage check-ins/outs, and resolve issues with a solutions-oriented mindset.

Join a team focused on authentic connections, high service standards, and collaboration across shifts while supporting ongoing hotel objectives through proactive guest engagement.

Qualifications

• Experience creating welcoming guest experiences and handling guest inquiries.
• Excellent interpersonal and written/spoken communication skills.
• Ability to work independently and as part of a team in a fast-paced hotel environment.

Responsibilities

• Greet guests warmly and manage check-in/out smoothly.
• Proactively build rapport to anticipate guest needs and resolve issues.
• Maintain high standards of guest journey and adhere to brand procedures.
• Assist Senior Guest Experience Manager with departmental objectives.

Skills

Guest relations

Interpersonal skills

Communication

Team player

Flexibility

Computer skills

Job description

Club Quarters seeks a Guest Experience Manager to oversee front desk operations, ensuring a seamless and welcoming guest journey. You will greet guests, manage check-ins/outs, and resolve issues with a solutions-oriented mindset.

Join a team focused on authentic connections, high service standards, and collaboration across shifts while supporting ongoing hotel objectives through proactive guest engagement.