Front Desk & Retail Operations Lead

guestservices; Stehekin (WA); On-site; USD 34,000 - 39,000; Full time

Job summary

Guest Services, Inc. seeks a Front Desk Manager to oversee the front desk, housekeeping and retail operations, including guest check-in/out, reservations, retail cashiers and monitoring of the retail store, delivering exceptional guest service.

The role supports planning daily operations, staff supervision, and ensuring safety and profitability while upholding the company image in all guest interactions.

Qualifications

• High School Diploma or higher; Bachelor's degree or related customer service experience preferred.
• Clerical skills including typing, filing, office machine operations, cash register operation, and multitasking.
• Computer proficiency with MS Outlook, Word, and Excel.
• Demonstrated talent for interacting with a wide variety of people and coordinating priorities.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills.
• Calm, strategic leadership with strong organizational and problem solving abilities; merchandising experience a plus.

Responsibilities

• Assist in planning and developing daily operations for Front Desk, housekeeping, and retail operations.
• Recruit, supervise, train, scheduling, disciplining, reviewing, and directing front desk staff.
• Respond to guest inquiries and resolve customer complaints.
• Maintain cash handling and balancing at the beginning and end of each shift.
• Ensure safe facility environment and report safety or quality issues.
• Represent the company professionally in all guest interactions.
• Perform opening and closing procedures and maintain cleanliness and safety.
• Coordinate merchandising and inventory to support store profitability.
• Oversee staffing, training, scheduling, and accountability across teams.

Skills

Customer service

Leadership

Communication

Scheduling

Problem solving

Education

High School Diploma

Bachelor's Degree or related customer service experience preferred

Tools

MS Outlook

Word

Excel

POS systems

Job description

Guest Services, Inc. seeks a Front Desk Manager to oversee the front desk, housekeeping and retail operations, including guest check-in/out, reservations, retail cashiers and monitoring of the retail store, delivering exceptional guest service.

The role supports planning daily operations, staff supervision, and ensuring safety and profitability while upholding the company image in all guest interactions.