Front Office Operations Leader: Guest Experience

Dimension Hospitality; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Leadership role

Growth opportunities

Team oriented environment

Job summary

Dimension Hospitality is seeking an Operations Manager to lead the front desk and guest services, guiding staffing, training, performance, and service standards from arrival through departure. Work with hotel leadership to maintain productivity, accuracy, and exceptional guest experiences, while supervising daily front office operations and resolving escalated guest concerns.

This role demands strong communication, organization, and a passion for hospitality, with the ability to multitask in a

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Front desk leadership

Communication

Organization

Hospitality

Staff supervision

Training & coaching

Problem solving

Billing accuracy

Policy compliance

Cash handling

Tools

Hotel systems

Job description

Dimension Hospitality is seeking an Operations Manager to lead the front desk and guest services, guiding staffing, training, performance, and service standards from arrival through departure. Work with hotel leadership to maintain productivity, accuracy, and exceptional guest experiences, while supervising daily front office operations and resolving escalated guest concerns.

This role demands strong communication, organization, and a passion for hospitality, with the ability to multitask in a