Team Leader, Guest Experience & Hotel Operations

Hyatt Hotels Corporation; Austin, Northern (TX, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

White Lodging seeks an Assistant General Manager to lead day-to-day operations at Hyatt Place Austin Downtown. You will work closely with the General Manager to drive guest satisfaction and profitability in a premium Austin hotel.

You will mentor staff, champion training, and foster a culture that aligns with our values, preparing the team for internal growth and future leadership roles.

Qualifications

• Proven ability to lead and develop teams.
• Strong focus on guest satisfaction and service quality.
• Experience driving profitability and operational excellence.
• Mentoring and training staff to reach high standards.

Responsibilities

• Act as the General Manager's co-captain and lead the day-to-day operations within the hotel.
• Focus on guest and event satisfaction, associate engagement, profitability, and operational audits to ensure optimal results for both the hotel and food & beverage.
• Prioritize associate training and development within your hotel and help associates be their best self, day after day.
• Foster meaningful relationships with associates that align with our culture to help the hotel meet retention and internal promotion goals.
• Learn something new everyday to help grow your skill set and prepare for your next leadership role with White Lodging.

Skills

Leadership

Guest service

Operations management

Training & mentoring

Job description

White Lodging seeks an Assistant General Manager to lead day-to-day operations at Hyatt Place Austin Downtown. You will work closely with the General Manager to drive guest satisfaction and profitability in a premium Austin hotel.

You will mentor staff, champion training, and foster a culture that aligns with our values, preparing the team for internal growth and future leadership roles.