Front Desk Guest Services Lead — Lake Tahoe

Caesars Entertainment; Stateline (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

Caesars Entertainment is seeking a Front Desk/Guest Services Agent at Harrah’s Lake Tahoe. You will greet guests, register them, and handle checkout while coordinating with Housekeeping and VIP Services.

The role requires prompt service, effective communication, and the ability to manage cash and postings. You will learn Rooms Control, VIP services, and assist with training new hires, maintaining a welcoming, high‑quality front desk environment.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 6 months front desk experience and prior customer service experience preferred.
• Fluent in English with excellent communication skills.
• Able to type at least 35 words per minute.
• Strong knowledge of LMS software and navigation.

Responsibilities

• Greet guests warmly and register them into the hotel following procedures.
• Process cashiering tasks including posting charges and handling cash.
• Communicate events, activities, and amenities to guests.
• Assist with training new hires and guide shifts when the front desk lead is absent.
• Maintain front desk area in a neat and organized manner.
• Provide service recovery to guest issues when needed.
• Coordinate with Housekeeping, VIP Services, and Supervisors to meet guest needs.
• Understand Rooms Control and VIP services.

Skills

English fluency

Communication skills

Typing speed

Integrity

Education

High School Diploma or equivalent

Tools

LMS

Job description

Caesars Entertainment is seeking a Front Desk/Guest Services Agent at Harrah’s Lake Tahoe. You will greet guests, register them, and handle checkout while coordinating with Housekeeping and VIP Services.

The role requires prompt service, effective communication, and the ability to manage cash and postings. You will learn Rooms Control, VIP services, and assist with training new hires, maintaining a welcoming, high‑quality front desk environment.