Caesars Rewards Supervisor: Guest Experience Leader

Caesars Entertainment; Stateline (NV); On-site; USD 52,000 - 78,000; Full time

Job summary

Caesars Entertainment’s Harrah’s and Caesars Republic Lake Tahoe is seeking a Supervisor for the Cashier/Caesars Rewards area to oversee a shift, assist in Caesars Rewards program administration, and guide team members in delivering top‑notch guest service.

The role requires cash handling, supervision experience, strong English communication, and the ability to obtain a Nevada Gaming License; you will coordinate staff, balance tills, and address guest needs while maintaining policy compliance.

Qualifications

• High school degree or equivalent.
• One year of cashier and casino customer service experience required; computer input and prior supervisory experience preferred.
• Strong verbal communication in English.
• Ability to qualify for, obtain, and maintain a Nevada Gaming License.
• Excellent customer relations skills.
• Excellent written communication skills in fluent English.

Responsibilities

• Supervise the Cashier/Caesars Rewards area for an assigned shift.
• Assist department team members in balancing their cash drawers at the start and end of their shift.
• Safeguard all inventory and equipment.
• Approve customer check cashing/casino credit within approved limits.
• Maintain required amounts of currency, coin, and house check inventories to meet team member and customer needs.
• Schedule Cashiers for breaks and routine duties.
• Handle guest complaints and discrepancies efficiently and courteously.
• Assist other departments with operational problems related to the Cashier/Caesars Rewards Department.
• Ensure the area operates in accordance with established policies and procedures.
• Instruct team members in proper performance, conduct reviews, and provide continuous feedback.
• Inform team of pertinent information and coach when necessary.
• Master all duties of Cashiering and Caesars Rewards.
• Supervise day‑to‑day operation of the department.
• Assist in developing and administering training programs for personnel.
• Greet and welcome players; explain the Caesars Rewards program and provide collateral per guidelines.
• Develop and maintain data files on customers or prospective program members through CMS.
• Stay informed on all details of Harrah’s/Caesars Republic facilities to respond to inquiries.
• Assist in planning and executing player events to recognize and reward selected players.
• Complete administrative duties in a timely manner as assigned.
• Maintain Caesars Rewards Kiosk and Embossers throughout the property.

Skills

Cash handling

Customer service

Leadership

Team supervision

English communication

Education

High school diploma

Tools

CMS

Job description

Caesars Entertainment’s Harrah’s and Caesars Republic Lake Tahoe is seeking a Supervisor for the Cashier/Caesars Rewards area to oversee a shift, assist in Caesars Rewards program administration, and guide team members in delivering top‑notch guest service.

The role requires cash handling, supervision experience, strong English communication, and the ability to obtain a Nevada Gaming License; you will coordinate staff, balance tills, and address guest needs while maintaining policy compliance.