Front Desk Supervisor | Guest Experience Leader

Caesars Entertainment; Reno (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Caesars Entertainment in Reno, NV, seeks a Front Office Supervisor to provide supervisory assistance, support and job knowledge to the front desk and related areas. You will oversee daily tasks, conduct pre-shift briefings, handle guest issues, and train staff to maintain high service standards.

You will collaborate with other front office departments, monitor occupancy, ensure PCI compliance, and contribute to a positive guest experience in a dynamic casino-hotel environment.

Qualifications

• Excellent communication skills with the ability to read, write, and communicate verbally in English.
• Ability to perform basic math functions; use ten-key and computer equipment; supervise and guide staff towards daily goals and objectives; maintain effective working relationships with staff; deal effectively with the public; work flexible hours.
• Decision-making skills.
• Understand and comply with all company and departmental rules, regulations, policies and procedures.

Responsibilities

• Supervise day-to-day activities of the front desk clerks and rack clerks.
• Perform pre-shift briefings for all front desk personnel.
• Handle guest complaints/problems and assist with group and VIP arrivals/departures.
• Review scheduling and act as liaison between front office departments.
• Monitor rooms available and placement of guests; ensure area is neat and fully stocked.
• Train new and existing front desk clerks and assist guest services when required.
• Answer calls and IVY requests, input work orders into Maximo for engineering and housekeeping.
• Monitor upsells through LUXE for agents and ensure front desk kiosks function correctly.
• Adhere to PCI Compliance and uphold company DEI culture.

Education

High School diploma or equivalent

Job description

Caesars Entertainment in Reno, NV, seeks a Front Office Supervisor to provide supervisory assistance, support and job knowledge to the front desk and related areas. You will oversee daily tasks, conduct pre-shift briefings, handle guest issues, and train staff to maintain high service standards.

You will collaborate with other front office departments, monitor occupancy, ensure PCI compliance, and contribute to a positive guest experience in a dynamic casino-hotel environment.