Front Desk Lead — Guest Experience Champion

Crescent Hotels & Resorts; Quincy (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision

Company-paid life insurance

Short/long-term disability insurance

Matching 401k

Free meals

Hotel discounts

Job summary

Crescent Hotels & Resorts in Quincy, MA is seeking an Assistant Front Desk Manager to oversee daily desk operations and ensure guests receive attentive, seamless service from arrival to departure.

You will partner with the Front Office Manager, lead front desk staff, handle escalations with tact, and prepare reports on availability and revenue. Nights and weekends are required in a 24/7 operation.

Qualifications

• Some college of Hospitality and Resort Management (preferred).
• High School diploma required.
• FSPMS familiarity is required (as per experience requirements).

Responsibilities

• Oversee daily operation of the Front Desk with the Front Office Manager to ensure guest satisfaction from arrival through departure.
• Partner with Front Office Manager to deliver genuine, attentive, and seamless service to all guests.

Skills

Functional Expert

Detail Oriented

Team Player

Leader

Enthusiastic

Education

Some college of Hospitality and Resort Management (preferred)

High School (required)

Job description

Crescent Hotels & Resorts in Quincy, MA is seeking an Assistant Front Desk Manager to oversee daily desk operations and ensure guests receive attentive, seamless service from arrival to departure.

You will partner with the Front Office Manager, lead front desk staff, handle escalations with tact, and prepare reports on availability and revenue. Nights and weekends are required in a 24/7 operation.