Complex Front Desk Manager: Guest Experience Leader

The Crescent Hotels Group; The Colony (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Manager to lead daily Front Desk operations, ensuring exceptional guest service and smooth staff coordination. You will supervise Guest Service Agents, optimize schedules, and monitor revenue-related metrics while maintaining Crescent standards of hospitality.

The role requires strong communication, leadership, and problem-solving abilities to manage busy hotel environments and deliver consistent, high-quality guest experiences.

Qualifications

• Must be able to communicate in English.
• Self-starting with a professional appearance.
• Strong mathematical and calculator skills.
• Able to input information accurately into a computer system.

Responsibilities

• Interview and hire staff, conduct training, evaluate performance and address disciplinary issues as needed.
• Respond to guest requests and resolve issues to maximize satisfaction and repeat business.
• Supervise Front Desk operations, maximize revenue, and ensure high-quality hospitality.
• Oversee scheduling for Front Desk staff and input into UKG system.
• Maintain calm during emergencies and handle guest conflicts with sound judgment and research-based decisions.

Skills

English communication

Customer service

Team player

Math/calculation skills

Tools

UKG

Birch Street

GXP

Job description

Crescent Hotels & Resorts is seeking a Front Desk Manager to lead daily Front Desk operations, ensuring exceptional guest service and smooth staff coordination. You will supervise Guest Service Agents, optimize schedules, and monitor revenue-related metrics while maintaining Crescent standards of hospitality.

The role requires strong communication, leadership, and problem-solving abilities to manage busy hotel environments and deliver consistent, high-quality guest experiences.