Front Desk Lead: Drive Sales & Member Experience

SIR Fitness LLC.; Fountain Valley (CA); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Company parties

Employee discounts

Free food & snacks

Job summary

Crunch Fitness is seeking a Front Desk Lead to steward the club’s front desk, drive sales, and elevate the member experience. You’ll be the face of the club when management isn’t on site, delivering energetic service and leading the MSR team.

You will oversee tours, inquiries, and registrations while managing the Engage platform and daily activity logs. This role rewards hustle, leadership, and consistent performance with growth opportunities.

Qualifications

• Strong leadership and communication skills.
• Sales-driven with a track record of hitting goals.
• Ability to train and develop staff.

Responsibilities

• Lead front desk operations and drive sales.
• Manage Engage platform and call logs.
• Coach MSR team and participate in interviews.
• Cover opening/closing shifts as needed.
• Promote events and retail products.

Skills

Leadership

Sales

Communication

Team player

Customer service

Tools

Engage platform

MSR processes

Job description

Crunch Fitness is seeking a Front Desk Lead to steward the club’s front desk, drive sales, and elevate the member experience. You’ll be the face of the club when management isn’t on site, delivering energetic service and leading the MSR team.

You will oversee tours, inquiries, and registrations while managing the Engage platform and daily activity logs. This role rewards hustle, leadership, and consistent performance with growth opportunities.