Front Desk Host: Guest Experience & Concierge

Luminary Hotel & Co; Atlanta (GA); On-site; USD 29,000 - 42,000; Full time

Job summary

Luminary Hotel & Co in Atlanta seeks a Front Desk Host to welcome guests, escort them to rooms, and deliver a personalized check-in experience. The role blends Front Desk, Bell Services, and Concierge tasks with a focus on hospitality excellence.

You will use tablets and hotel tech to enhance guest rooming, answer inquiries, and share local recommendations while maintaining confidentiality and professionalism.

Qualifications

• High School diploma or higher required.
• Hospitality experience preferred.
• Excellent customer service and communication skills.
• Proficient with tablets and iPads.

Responsibilities

• Assign and escort guests to rooms according to preferences and guest names.
• Assist guests to their rooms and with luggage as needed.
• Provide room quotes and upsell when possible.
• Interact with guests using personalized greetings and guest names.
• Maintain guest confidentiality throughout the stay.
• Share local information for shopping, dining, nightlife, and activities.
• Coordinate between Front Desk and Housekeeping to ensure smooth operations.
• Verify charges and collect payment for room stays.
• Respond to guest inquiries and follow scheduled shifts.

Skills

Customer service

Communication

Technology use

Upselling

Education

High School diploma or higher

Tools

Tablets/iPads

Guest management software

Job description

Luminary Hotel & Co in Atlanta seeks a Front Desk Host to welcome guests, escort them to rooms, and deliver a personalized check-in experience. The role blends Front Desk, Bell Services, and Concierge tasks with a focus on hospitality excellence.

You will use tablets and hotel tech to enhance guest rooming, answer inquiries, and share local recommendations while maintaining confidentiality and professionalism.