Front Desk Guest Experience Specialist

Concord Hospitality Enterprises; Atlanta (GA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Tuition assistance

Discounted room rates

Training and development

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to greet guests, handle check-ins/-outs, and ensure a welcoming stay at our Atlanta-area property. You will address inquiries, manage payments, and share information on offers and programs while upholding brand standards.

We value friendly, proactive associates who communicate well, multitask in a fast-paced setting, and adapt to shift variations including evenings and weekends.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Professionalism

Education

High school diploma

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to greet guests, handle check-ins/-outs, and ensure a welcoming stay at our Atlanta-area property. You will address inquiries, manage payments, and share information on offers and programs while upholding brand standards.

We value friendly, proactive associates who communicate well, multitask in a fast-paced setting, and adapt to shift variations including evenings and weekends.