Front Desk Supervisor: Elevate Guest Experience

Luminary Hotel & Co; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Luminary Hotel & Co in Atlanta, GA seeks an energetic Front Office Supervisor to assist the Front Office Manager and lead Front Desk, Night Audit, Valet, and PBX operations. You will ensure exemplary guest service, coaching staff, and maintaining hotel culture, with flexibility to work mornings, evenings, weekends, and holidays.

Ideal candidates have hotel Front Desk experience, strong communication skills, and a proactive approach to guest relations, technology use, and team leadership.

Qualifications

• Experience in hotel Front Desk positions.
• Excellent communication skills, written and verbal.
• Ability to use technology, e.g., tablets and computers.
• Coaching and training a team.

Responsibilities

• Assist in management, training, motivation, and coaching Front Desk staff.
• Oversee Front Desk functions including check-in/out procedures, luggage handling, concierge, etc.
• Serve as initial point of escalation in guest inquiries, issues, or concerns.
• Coordinate with other hotel departments to deliver top level guest experiences.
• Assist in creating and managing department schedules.
• Follow all hotel policies and procedures; act as Manager on Duty in absence of senior leadership.

Skills

Hospitality supervision

Front Desk operations

Guest relations

Coaching and training

Communication skills

Technology proficiency

Education

High school diploma or equivalent

Job description

Luminary Hotel & Co in Atlanta, GA seeks an energetic Front Office Supervisor to assist the Front Office Manager and lead Front Desk, Night Audit, Valet, and PBX operations. You will ensure exemplary guest service, coaching staff, and maintaining hotel culture, with flexibility to work mornings, evenings, weekends, and holidays.

Ideal candidates have hotel Front Desk experience, strong communication skills, and a proactive approach to guest relations, technology use, and team leadership.