Front Desk & Concierge Host — Flexible Shifts

mainsailhotels; Atlanta (GA); On-site; USD 30,000 - 38,000; Full time

Job summary

Mainsail Lodging & Development seeks an energetic Front Desk Host in Atlanta to welcome guests and support Front Desk, Bell Services, and Concierge teams, delivering a personalized check-in experience.

The role requires excellent communication and customer service, adaptability to hotel operations, and availability for mornings, evenings, weekends, and holidays. Training and brand standards apply.

Qualifications

• High School diploma or higher.
• Previous hospitality experience preferred.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to use technology e.g. tablets, iPads.

Responsibilities

• Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique
• Assist guests to their rooms
• Assist with guest luggage
• Provide room quotes and upsell to guest when possible
• Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
• Responsible to know all functions to showcase the hotel to each guest
• Maintain guest confidentiality
• Share knowledge of featured wine
• Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
• Maintain knowledge of hotel and brand rewards
• Provide local information for shopping, dining, nightlife, and recreational destinations
• Receive, store, and deliver luggage and mail
• Run errands for guests
• Make travel arrangements for guests to include sightseeing and other tours
• Assist with coordination between Housekeeping and Front Desk
• Verify charges / collect payment from guests for room staysRespond to guest inquiries
• Follow scheduled shifts and follow break and lunch requirements
• Report any suspicious activity or unusual items in room
• Report any irregular behavior from guests in public areas and or in room
• Ability to take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work area
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS.

Skills

Customer service

Communication

Hospitality experience

Technology use

Guest interaction

Education

High School diploma or higher

Job description

Mainsail Lodging & Development seeks an energetic Front Desk Host in Atlanta to welcome guests and support Front Desk, Bell Services, and Concierge teams, delivering a personalized check-in experience.

The role requires excellent communication and customer service, adaptability to hotel operations, and availability for mornings, evenings, weekends, and holidays. Training and brand standards apply.