Front Desk Concierge & Guest Experience

IHG Hotels & Resorts; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

InterContinental Hotels & Resorts in Atlanta seeks a Front Desk Agent to warmly welcome guests, manage bookings, check guests in and out, and handle transactions with professionalism. You’ll build guest loyalty by paying attention to preferences and providing local insights.

Requirements include a high school diploma, strong communication, problem-solving, and flexibility for nights, weekends, and holidays. Additional languages are a plus; hotel brand ambassador mindset is essential.

Qualifications

• Front desk or guest service experience preferred.
• Ability to handle transactions and use computers.
• Willingness to work nights, weekends, and holidays.
• Fluency in local language; additional languages a plus.
• Education: high school diploma required (college degree bonus).

Responsibilities

• Be the warm welcome that starts a memorable guest experience.
• Acknowledge Rewards Club members and returning guests in person or on the phone.
• Take and manage guest bookings and up-selling opportunities.
• Handle cash and credit transactions.
• Check guests in and out, issue room keys, and manage safety deposit boxes.
• Record guest preferences and act on requests and concerns.
• Be a trusted contact for guests and loop in management when needed.
• Follow safety procedures and wear required protective gear.
• Maintain a professional appearance as a brand ambassador.
• Know events and activities on the day’s schedule.
• Help colleagues with ad-hoc duties when needed.

Skills

Communication skills

Problem-solving

Local language fluency

Literacy & numeracy

Flexible shifts

Education

High school diploma

College degree bonus

Job description

InterContinental Hotels & Resorts in Atlanta seeks a Front Desk Agent to warmly welcome guests, manage bookings, check guests in and out, and handle transactions with professionalism. You’ll build guest loyalty by paying attention to preferences and providing local insights.

Requirements include a high school diploma, strong communication, problem-solving, and flexibility for nights, weekends, and holidays. Additional languages are a plus; hotel brand ambassador mindset is essential.