Front Desk Host: Guest Experience Champion

PM Hotel Group; Merced (CA); On-site; USD 22,000 - 29,000; Full time

Job summary

PM Hotel Group in Merced, CA is seeking a friendly Front Desk Associate to warmly welcome guests and manage check-in and check-out with a smile. You’ll be the face of the hotel, delivering outstanding service and local recommendations to ensure a memorable stay.

Responsibilities include cash handling, using the property management system, and coordinating with other departments to meet guest needs while maintaining professionalism in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• 3–6 months of related experience preferred.
• Must be a people-person able to interact with guests and team members politely.
• Ability to work varying schedules including nights, weekends and holidays.

Responsibilities

• Greet guests and manage check-in/check-out with a warm, professional demeanor.
• Provide local recommendations and information about area attractions.
• Handle cash transactions accurately and use the PMS and other hotel systems.

Skills

Customer service

Communication

Local knowledge

Cash handling

Professionalism

Education

High School diploma or equivalent

Tools

PMS (Property Management System)

Databases

Computers

Job description

PM Hotel Group in Merced, CA is seeking a friendly Front Desk Associate to warmly welcome guests and manage check-in and check-out with a smile. You’ll be the face of the hotel, delivering outstanding service and local recommendations to ensure a memorable stay.

Responsibilities include cash handling, using the property management system, and coordinating with other departments to meet guest needs while maintaining professionalism in a fast-paced environment.