Front Desk: Guest Experience Associate

San Simeon Holdings LLC; San Simeon (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

San Simeon Holdings LLC is seeking a Guest Service Associate to enhance guest satisfaction by delivering efficient and courteous service. The role requires reliability, strong communication, and a professional demeanor in a hotel environment.

Ideal candidates will be able to multitask, maintain hospitality standards, operate a property management system, and assist with guest issues while ensuring accurate record-keeping and payments.

Qualifications

• 1+ year of guest service experience.
• Well-groomed and professional appearance.
• Good listener.
• Able to stand for long periods and lift/push loads.
• Able to communicate with guests and co-workers using log books.

Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service according to hotel standards.
• Execute selling strategies to enhance hotel revenue.
• Communicate with guests and coworkers, receive and transmit mail, phone and messages and relay information using log books.
• Assist guests with issues professionally while maintaining a hospitable attitude.

Skills

Honesty

Trustworthy

Experience

Attendance

Multi-tasking

Detail-oriented

Service-centric

Guest communication

Professionalism

Computer literacy

Tools

Property Management System

Job description

San Simeon Holdings LLC is seeking a Guest Service Associate to enhance guest satisfaction by delivering efficient and courteous service. The role requires reliability, strong communication, and a professional demeanor in a hotel environment.

Ideal candidates will be able to multitask, maintain hospitality standards, operate a property management system, and assist with guest issues while ensuring accurate record-keeping and payments.