Front Desk Guest Experience Specialist

PM Hotel Group; Wilmington (DE); On-site; USD 28,000 - 36,000; Full time

Job summary

PM Hotel Group in Wilmington, DE is seeking an energetic Front Desk Associate to be the face of the hotel. You’ll greet guests, check them in and out, and set a welcoming tone at every interaction.

You’ll share local tips, coordinate with teams, handle cash responsibly, and use the property management system to manage reservations. This full-time, on-site role rewards friendliness and reliability.

Qualifications

• High School diploma (or equivalent) required.
• 3–6 months of related experience preferred.
• Must be a people-person and provide excellent customer service.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Provide local area information and recommendations to guests.
• Manage cash and operate the PMS and other hotel systems.

Job description

PM Hotel Group in Wilmington, DE is seeking an energetic Front Desk Associate to be the face of the hotel. You’ll greet guests, check them in and out, and set a welcoming tone at every interaction.

You’ll share local tips, coordinate with teams, handle cash responsibly, and use the property management system to manage reservations. This full-time, on-site role rewards friendliness and reliability.