Front Desk Hero: Guest Services & Office Coordination

JLL; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL in Franklin, TN is seeking a professional Receptionist to be the first contact for employees, guests, and vendors, delivering essential administrative support in a welcoming, professional environment.

You will greet visitors, manage calls, coordinate packages, support conference room scheduling, and assist with badging and site leadership calendar tasks, while maintaining a positive, proactive service mindset onsite.

Qualifications

• High school diploma or GED equivalent
• 1-2 years of experience in customer service, hospitality, office administration, or related environments
• Experience supporting front desk or reception operations in a professional setting
• Strong customer service, interpersonal, and relationship-building skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
• Ability to work full-time onsite and maintain a flexible schedule when needed for event support
• Associate degree or completion of college coursework
• 3+ years of administrative, workplace, or facilities support experience
• Experience supporting multiple stakeholders in a fast-paced office environment
• Background in hospitality, commercial real estate, or corporate office settings
• Familiarity with visitor management, badging, or workplace service coordination
• Strong organizational and multitasking abilities with attention to detail
• Ability to work independently while managing competing priorities effectively

Responsibilities

• Greet and assist employees, guests, visitors, and vendors while providing exceptional customer service and workplace support
• Manage front desk operations including answering incoming calls, handling visitor requests, maintaining phone lists, and supporting administrative tasks
• Coordinate package deliveries, mail services, and serve as a point of contact for vendors and contractors
• Maintain the appearance and organization of lobby and common areas while reporting maintenance or facility issues as needed
• Support office operations including conference room coordination, badging assistance, visitor scheduling, and site leadership calendar support
• Assist with office and building maintenance scheduling and help resolve issues related to workplace services
• Communicate effectively with employees, visitors, and leadership while responding to requests with professionalism and minimal supervision

Skills

Customer service

Interpersonal skills

Relationship-building

Verbal communication

Written communication

Office administration

Scheduling coordination

Education

Associate degree or completion of college coursework

High school diploma or GED equivalent

Tools

Microsoft Office Suite

Job description

JLL in Franklin, TN is seeking a professional Receptionist to be the first contact for employees, guests, and vendors, delivering essential administrative support in a welcoming, professional environment.

You will greet visitors, manage calls, coordinate packages, support conference room scheduling, and assist with badging and site leadership calendar tasks, while maintaining a positive, proactive service mindset onsite.