Front Desk Guest Specialist - Flexible Shifts

Peregrine Hospitality; Lebanon (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Peregrine Hospitality in Lebanon, NH is seeking a friendly Front Desk Agent to welcome guests, manage check-ins and check-outs, handle payments, and provide local information. The role requires strong communication, cash handling, and a team-focused mindset to ensure smooth operations.

You will balance cash, upsell services, maintain reservations, and work with the team to deliver warm, attentive service while upholding hotel policies and safety standards.

Qualifications

• Education: High School diploma or GED equivalence.
• Experience: 1 year of Customer Service experience preferred.
• Flexible shifts and ability to work evenings and weekends.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills

Guest service

Upselling

Cash handling

Communication

Team player

Computer skills

Multitasking

Local knowledge

Policy adherence

Education

High School diploma or GED

Tools

POS system

Reservation system

Job description

Peregrine Hospitality in Lebanon, NH is seeking a friendly Front Desk Agent to welcome guests, manage check-ins and check-outs, handle payments, and provide local information. The role requires strong communication, cash handling, and a team-focused mindset to ensure smooth operations.

You will balance cash, upsell services, maintain reservations, and work with the team to deliver warm, attentive service while upholding hotel policies and safety standards.