Front Desk Guest Experience Specialist

Ultipro; Lebanon (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Peregrine Hospitality in Lebanon, NH is seeking a courteous Guest Services Associate to greet guests, register arrivals, and handle payments. You will provide information about local attractions and assist with check-outs, while balancing the cash drawer and maintaining records.

The role requires 1 year of customer service experience, flexible shifts, and strong communication skills to ensure guest satisfaction.

Qualifications

• Education: High School diploma or GED equivalence.
• Experience: 1 year of Customer Service experience preferred.
• Additional: Will be required to work flexible scheduled shifts based on business needs.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Job description

Peregrine Hospitality in Lebanon, NH is seeking a courteous Guest Services Associate to greet guests, register arrivals, and handle payments. You will provide information about local attractions and assist with check-outs, while balancing the cash drawer and maintaining records.

The role requires 1 year of customer service experience, flexible shifts, and strong communication skills to ensure guest satisfaction.